Stable Supply of Products, Enhanced Safety

NIPPON PAPER GROUP has made “Delight our customers” (by accurately responding to their needs) one of the requirements of its Vision to realize the Group Mission, and formulated the Philosophy and Basic Policy on Product Safety. In order to deliver “Peace of mind and stability” to our customers, the Company strives to improve the safety and stable supply of our products. The Company will continue to respond to the trust of our customers through our quality system based on international standards and a supply system that can respond to unforeseen situations.

The GROUP's product safety activities are overseen by the NIPPON PAPER GROUP Product Risk Committee, which the General Manager of the Sustainability Transformation Division chairs.

In FY2021, the Group established minimum standards common to all Group companies for product safety and quality assurance with the aim of bolstering product safety management.

Major Group companies formulated and implemented product risk management regulations based on the minimum standards.

In order to deliver safe products to customers, the Group complies with domestic and international laws and regulations and manages products according to their characteristics.

• Depending on the characteristics of our business and products, the Group has acquired a number of quality management systems (ISO9001) and food safety management systems (FSSC22000, ISO22000, HACCP, GMP*, etc.) at our domestic and overseas production sites.
  *Abbreviation for Good Manufacturing Practice

• Major Group companies have established a quality control system based on product risk management regulations. In case of product failure, the Company has a contact system, ensures traceability, and purchases product liability insurance.

To supply our customers with the quantity they need when needed, the Group has built a robust supply system and is ready to respond to unforeseen circumstances.

• The Company is securing stable supplies of raw materials and systematically developing and updating production facilities.

• Sales departments and production departments coordinate in developing flexible and lean production plans and inventory management.

• Anticipating that carrying out normal business operations will become difficult in the event of large-scale disasters, outbreaks of infectious diseases, and other serious consequences, each department formulates a BCP (business continuity plan) and reviews it as necessary.

• If the supply of newsprint becomes difficult due to disasters or other reasons, the Company has a system in place to ensure smooth supply jointly with member companies of the Japan Paper Association’s Newsprint Committee.